Pricing, Service, & Support

Automation that's easy to say yes to.

We make automation simple, flexible, and low risk, with pricing, service, and support tailored to your pharmacy.

How it works

Affordable to adopt, simple to justify.

Simple, transparent terms.

Flexible monthly subscription pricing with remote support included.

Flexible
Implementation

Simple, one time onboarding with your pharmacy team.

One-time
Commitment

Cancel anytime. No long term commitment.

None
What’s included

* Subscription pricing is available in the United States. For international options or pricing information, please contact us.

Why it’s easy to say yes

Simple, flexible model that just works.

No capital budget required

A monthly subscription means no capital request, no lengthy approval process, and no upfront investment.

Simple business terms

Predictable monthly subscription with no long term commitment or contract renegotiation.

Low risk

Cancel anytime, making adoption simple and low risk.

How implementation works

From yes to compounding.

1

Plan

Your rollout is planned with a pharmacist led EQUASHIELD team, including a certified IV technician, to ensure a smooth implementation.

2

Set up

EMR integration and the EQUASHIELD Drug Knowledgebase are completed, validated, and ready before your system ships.

3

Go live

Following a brief installation, you’re ready to begin compounding in your existing 4′ biosafety cabinet.

Service & Support

Support that pharmacies have trusted for 15+ years.

EQUASHIELD’s white glove support, trusted by pharmacies for more than 15 years, helps keep your hazardous drug compounding operation running.

How US service works

Built for remote support.
Powered by Field Replaceable Units.

Remote first resolution

Most issues are diagnosed and resolved remotely, eliminating the need to wait for a site visit.

Field-Replaceable Units (FRUs)

Trained pharmacy superusers replace Field Replaceable Units (FRUs) on site, with no technician visit required.

Spare parts

Critical spare parts are kept at EQUASHIELD’s global warehouses so replacements can be made immediately, minimizing downtime.

Included in your subscription

Remote support is included with every subscription. No tiered support plans or hidden service fees.

** This remote-first, subscription-included service model is available in the United States only. Outside the US, contact us for available options.

Globally

A supply chain built so you’re never stranded.

EQUASHIELD supports customers in 25 countries through regional warehouses and a fully automated manufacturing network, helping ensure reliable product availability and uninterrupted supply.

Talk to us about pricing, service, and support.

We’ll help you find the right fit for your pharmacy.